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July 16, 2008

A Four Diamond tradition continues!

Who wouldn't want Four Diamonds?

Here at the Captain Lord Mansion, we believe it is an extraordinary accomplishment. To travelers, Four Diamonds means AAA (the leader in travel standards with over 50 million members) considers us a lodging establishment that is "upscale in all areas."

What's more the the Four Diamond Award tells the world that our "accommodations are progressively more refined and stylish. The physical attributes of the inn reflect an obvious enhanced level of quality throughout. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail."
Bev and I are exceptionally proud of this level of excellence and we've maintained those standards over the past 29 years. Our inn is one of only a handful in Maine to receive the award. The 2008 AAA plaque, seen here, hangs in our foyer, just inside the main entrance.

Just so you know, this is not an award that comes easily. It cannot be bought. It cannot be influenced by a free night's stay or an expensive dinner. It takes hard work to get there.

The inspectors come without notice. They conduct a white-glove inspection and are brutally particular. They are not beholden to anyone except the standard. How you did the year prior does not matter. They expect improvements every year in service, hospitality, cleanliness, decor, gardens, room enhancements.  AAA's 50 million members know they can rely on the gradings.

Every year, Bev and I have tried to give our guests and AAA something more. Champion3 This includes upgrading all our bathrooms to include tile or marble (as seen in the picture from our Champion suite at left).  Establishing our Memory Garden, and the new garden waterfall on our grounds were important because AAA considers the exterior of a Four Diamond property just as important as the interior.  We know if we don't continue to reinvest in our property, we will lose the award and perhaps the patronage of many of our guests.

By the way, losing that award would probably be more devastating to Bev and I than losing four ACTUAL diamonds. Meeting this standard of excellence is that important to us! And, we hope, to you also.

Your innkeeper, Rick Litchfield


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